CaxFlow

The objective is to create an exceptional experience that helps IT Service Management (ITSM) analysts access and manage their tickets. The ultimate goal is for Ca Tech to establish a leadership position in this domain by successfully implementing this redesign project.

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"Effective and efficient tool. I've used at 5 other tool flavors, and the training aspect for those was much more extensive than this, with less retention. CA's tool is much more intuitive and user friendly. "
–Nora O, Sr. Director, IT Service Management

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+ 2016 ITSM INNOVATION OF THE YEAR AWARD

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+ SUS (SYSTEM USABILITY SCALE): 8.3/10 EASE OF USE

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+ The redesigned design has been extensively implemented in various Service Management tools such as LogicHub and ServiceNow, resulting in a significant impact on the industry.

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